Question 1

Contact Us

Accepted Answer

You can email us at info@revitaliseurbanspa.co.uk or call/WhatsApp on: +44 07521 653 250. If you’re visiting, you’ll find us at Revitalise Urban Spa, 2 Maple Path, Hackney, London E5 8FD.

Question 2

Opening Hours

Accepted Answer

Our opening hours may change slightly throughout the year, depending on the season, demand, private hire bookings, workshops, and maintenance.We usually adjust the timetable between spring/summer and autumn/winter, so please always check the live booking calendar before visiting or booking a session.The booking calendar will show the most up-to-date availability, including any changes to opening days, session times, private hire closures, or fully booked sessions.If no sessions are showing on the calendar, this usually means we are either:Closed for maintenanceClosed due to seasonal opening hour changesBooked out for a private hireRunning a workshop or eventFully booked for that time
We recommend checking the calendar regularly, especially during seasonal changes, bank holidays, and busier periods.You can view our current opening hours and live session availability directly through the booking calendar.

Question 3

Getting Here

Accepted Answer

Easily accessible with many underground stations connecting to the overground, meaning you can visit us from anywhere in London!

Nearest Stations
Rectory Road → Overground - 7min walk
Clapton → Overground - 14min walk
Hackney Downs → Overground - 14min walk
Dalston Kingsland → Overground - 18min walk
Stoke Newington → Overground - 18min walk
Dalston Junction → Overground - 20min walk
Hackney Central → Overground - 20min walk

If traveling by vehicle, please drive via the East through Queensland Road, as there is a passing restriction for buses and motorcycles on the West of Downs Road.

Parking is restricted, so please pay attention to the signs where you park to avoid any fines.
Parking is free on Downs Road before 08:30 and after 18:30 Monday to Saturday.

Postcode for navigation: E5 8FD

If you're cycling, designated cycle stations are available along the promenade where you can secure your bicycle. Please note that bicycles are left at your own risk, and we do not accept responsibility for their security.

Question 4

What to bring for your visit?

Accepted Answer

A pound coin/token for the lockers - we do not provide tokens
Swimwear
Two towels: one for the sauna and one for drying off after the ice baths (we do offer a towel service for £4, but would recommend bringing your own).
Sliders or flip flops
A water bottle
A plastic bag for wet belongings
Optional: bathrobe
Optional: sauna hat

These items will help you make the most of your time at Revitalise Urban Spa, and ensure you're well-prepared for your visit.

Question 5

How can I book a sauna session?

Accepted Answer

Bookings can be made through our website/mobile app, or by calling reception. We recommend booking in advance to ensure availability, and by using the app which is seamless.

Question 6

Can I still join a session if you are fully booked?

Accepted Answer

If there are no sessions available for the time you wish to come, please feel free to call us in-case there are 'no shows'.
We also encourage walk-ins but strongly advise booking or calling in advance.

Question 7

Sauna Etiquette

Accepted Answer

Our goal is to provide an exceptional experience, with cleanliness being a top priority. To ensure this, we require the use of towels in all saunas, placing both bottom and feet on a towel, and mandate showers between transitions to ice baths. This will help maintain the highest standards of hygiene and cleanliness at all times.

Please ensure to respect other users, and keep noise levels down when in groups, as this can disturb everyone else's experience.

Please be kind and courteous to all users, and close (not slam) doors behind you.

Question 8

Accessibility

Accepted Answer

We offer full wheelchair access, including a ground floor lift and a dedicated toilet with integrated showers. Please inform us in advance so we can assist with guidance. For access to ice baths, our team members or your care assistant are available to help.

Anyone requiring a companion in the capacity of a carer, can email us to request a free assistant credit at info@revitaliseurbanspa.co.uk

Question 9

Lockers/Security

Accepted Answer

Lockers in the changing rooms require a round token (similar to a one-pound coin) and are secured with a key. For high-value items you prefer not to leave in the lockers, please ask to store them behind the reception.

Question 10

Cancellations

Accepted Answer

To protect our staff and cover running costs, cancellations must be made 12 hours before your appointment. If you need to cancel or reschedule, please let us know at your earliest convenience, and we will do what we can to assist. Please note that Pay-as-you-go sessions, if cancelled, are not entitled to a refund.

Question 11

Age Restrictions

Accepted Answer

Yes, guests must be at least 18 years old to use our facilities. Minors aged 16-17 may visit with a guardian present.

Question 12

Health Restrictions

Accepted Answer

If you have any underlying health conditions, please consult with your doctor before using our sauna and cold plunge. Guests with certain medical conditions may be advised against using these facilities.

Question 13

Late Arrival

Accepted Answer

If you arrive late for your appointment, we will do our best to accommodate you. However, please be aware that your session may be shortened to avoid affecting other guests.

Question 14

Group/corporate/event hire

Accepted Answer

We welcome corporate and private booking events.
If you would like a quote, please feel free to email us at info@revitaliseurbanspa.co.uk with the following information:
Date, Time, Nature of Event, Number of Attendees, Requirements.

Question 15

Ice Bath Maintenance & Cleanliness

Accepted Answer

Q: How do you keep the ice baths clean?
A: We maintain high cleanliness standards by performing regular backwashes and weekly water changes (or more frequently, depending on usage). This ensures fresh, clean water for every user.

Q: Do you use chlorine or other harsh chemicals?
A: We aim to minimise the use of harsh chemicals like chlorine and bromine to prevent skin irritation. Instead, we use gentle, minimal chemicals to keep the water clean while providing a better user experience.

Q: How often is the water changed?
A: The water is changed weekly at a minimum, with adjustments based on usage levels to maintain optimal hygiene.

Q: What other steps do you take to maintain water quality?
A: In addition to regular water changes, we conduct routine backwashing to remove impurities and keep the filtration system functioning efficiently.

Q: How can I help keep the ice bath clean?
A: To ensure the best experience for everyone, we encourage users to shower before entering and avoid using lotions, oils, or heavy skincare products before their session.